shipping + returns
The Crafted Prints is a family-owned, art marketplace that supports both emerging artists and non-profits. We are beyond obsessed with providing you with the highest quality products, packaged in ways that will ensure safest travels. We want you to be satisfied with your purchases from us, because we honor your support and the encouragement that provides our team.
Domestic Orders (U.S.)
- We offer FREE SHIPPING for Art and Stationery orders of $35+ (3 business day shipping).
- We offer flat rate shipping of $3.95 for Art and Stationery orders of $34.99 or less (3 business day shipping).
- We offer FREE SHIPPING for Home Accents on orders of $150+ (5-7 business days shipping).
- We offer flat rate shipping of $10 for Home Accent orders of $149.99 or less (5-7 business days shipping).
International Orders (outside of the U.S.)
- We offer FREE SHIPPING for Art and Stationery orders of $99+ (6-10 business day shipping).
- We offer flat rate shipping of $ for Art and Stationery orders of $98.99 or less (6-10 business day shipping).
- We offer FREE SHIPPING for Home Accents on orders of $199+ (6-10 business days shipping). *Canada and Mexico only
- We offer flat rate shipping of $25 for Home Accent orders of $198.99 or less (6-10 business days shipping). *Canada and Mexico only
- We ship Art and Stationery worldwide!
- We currently only offering shipping of Home Accents to the United States, Canada, and Mexico.
- After placing your order we will ship your orders via USPS, UPS, or FedEx within 1 to 4 business days for Art, 3 to 5 business days for Stationery, and 5-7 business days for Home Accents.
- Orders shipped to a North Carolina address are subject to a sales, county and municipal tax.
- We ship orders every day of the week, except Sundays and national holidays.
- All of our packing paper and boxes is made from 100% recycled post-consumer waste.
- We love our planet and we want to be good stewards of it. So, in order to reduce our carbon footprint, we do ship some of our Home Accent orders in recycled/reused materials/boxes. This means some of your Home Accent packages may come in gently used boxes and/or the items wrapped in reused newspaper/paper.
- We do work with some suppliers who don't have the same eco-friendly/sustainable values as us. Some of their products are packed with unsustainable packing materials, like Styrofoam. We don't think it wise to throw these contents away before shipping products to you and allowing them to serve their full purpose. So, leave their original packing materials in place to protect your products, and we trust that you will responsibly discard them.
Return Window + Process
If you'd like to return part or the entirety of your purchase, contact us within 7 days of your purchase being delivered to you and we will provide you with return instructions.
Our return window is 7-days because a portion of every purchase is paid to either our artists or non-profit, or both. We pay them promptly, so our return window provides security to the commission/donations they receive (and removes the possibility for any concern that returns will affect our artists commission payments after they've already been paid), and to also ensure they're paid in a reasonable timeframe.
If you'd like to initiate a return within our 7-day window, please email us at firstname.lastname@example.org and provide your order number in the subject line of your email. If a return is requested outside of this 7-day window, The Crafted Prints has the right to decline the return request.
Return Shipping Costs + Item Condition
Return costs are the customer's responsibility, and shipping costs are non-refundable. Returns must be received in original packaging and be in original condition. Returns must meet these criteria in order to be accepted.
Final Sale Items
All products purchased during a promotion or at a discounted price (via a discount code) are final sale. We guarantee that product images are true to the item(s) you will receive.