shipping + returns

The Crafted Prints is a family-owned, art marketplace that supports both emerging artists and non-profits. We are obsessed with providing you with quality products, packaged in ways that will ensure safest travels. We want you to be satisfied with your purchases from us, because we honor your support and the encouragement that provides our team.

Our hope is that you love your purchase(s), but if you happen to experiencing any issues, we are happy to help.

Return Policy

  • Return requests must be submitted within 14 days of the delivery date.
  • Shipping & Handling fees paid on the original purchase are non-refundable.
  • Any items purchased at a discount via a promo code or promotion are FINAL SALE and not eligible for returns.
  • Customers are responsible for return shipping costs. 
  • Exchanges are not available.

Starting a Return

To submit a return request, contact our Customer Support team at hello@thecraftedprints.com and include the order information for which you’d like to make a return. Please use your order number as the subject line.

Shipping Rates

Domestic Orders (U.S.)

  • We offer FREE SHIPPING for Art and Stationery orders of $45+.
  • We offer flat rate shipping of $3.95 for Art and Stationery orders of $44.99 or less.
  • We offer FREE SHIPPING for Home Accents on orders of $150+.
  • We offer flat rate shipping of $10 for Home Accent orders of $149.99 or less.

International Orders (outside of the U.S.)

  • We offer FREE SHIPPING for Art and Stationery orders of $99+.
  • We offer country-specific flat rate shipping for Art and Stationery orders of $98.99 or less (details provided at checkout).
  • We offer FREE SHIPPING for Home Accents on orders of $199+. *Canada and Mexico only
  • We offer flat rate shipping of $25 for Home Accent orders of $198.99 or less. *Canada and Mexico only

Shipping Locations

  • We ship Art and Stationery worldwide!
  • We currently only offering shipping of Home Accents to the United States, Canada, and Mexico.

Packaging Info 

  • All of our packing paper and boxes are made from 100% recycled waste.  
  • We love our planet and we want to be good stewards of it. So, in order to reduce our carbon footprint, we do ship some of our Home Accent orders in recycled/reused materials/boxes. This means some of your Home Accent packages may come in gently used boxes and/or the items wrapped in reused newspaper/paper. 
  • We do work with some suppliers who don't have the same eco-friendly/sustainable values as us. Some of their products are packed with unsustainable packing materials, like Styrofoam. We don't think it wise to throw these contents away before shipping products to you and allowing them to serve their full purpose. So, we leave their original packing materials in place to protect your products, and we trust that you will responsibly discard them.